Service

We’re always happy to help and are always ready to assist you with your enquiry.

Information for business partners

Here you’ll find all the important documents – from our current returns policy to our wholesale licence. If you can’t find what you’re looking for or have any further questions, please get in touch with us.

Wholesale licence

Wholesale licence in accordance with §52a of the Medicines Act

Returns policy

For the quick and efficient processing of returns

Terms and Conditions

Please also refer to our Terms and Conditions

Contact us

If you can’t find what you’re looking for, or if you have any questions or suggestions, please get in touch with us.

How can we help you?

adverse drug reaction

Reporting of side effects

What is an adverse drug reaction (side effect)?

An adverse drug reaction (ADR) is any unintended medical event in a patient being treated with a medicinal product. This may include any signs or symptoms that occur in connection with the use of the medicinal product.

We appreciate your interest in our company and our medicinal products and want you to feel safe about the protection of your personal data if you wish to report an adverse reaction to us. We would therefore like to inform you about the handling of your personal data and your rights arising therefrom in accordance with the statutory provisions. View our privacy policy now.

If possible, please provide us with all the information you know about the adverse drug reaction. Use the following form to do so.

Mandatory fields are marked with an *.

Medicines

Data subject

Reported by